FAQ

SMARTKEEPER Pro products work in a simple physical way, require no separate maintenance and are not easily damaged. Replacement is not available for damage caused by user error rather than a defect already present at purchase.

SMARTKEEPER Pro products are physical security consumables that require no maintenance. No separate maintenance contract is therefore needed.

If you use an older version of SMARTKEEPER Pro, it may no longer appear on the homepage. Older versions remain available; please contact us.

There is no conventional minimum order quantity. SMARTKEEPER Pro products are not sold in sets or packages: you can order exactly the quantity you need. This also applies to keys.

Secure Drive is physically coded, so only Secure Connectors with the same code can be used. Secure Connector and Secure Drive are not compatible if the codes differ.

Secure Drive and Secure Connector can be used in a 1:1 ratio. Two Secure Connectors can be installed on two separate systems and used with the same coded Secure Drive or with several Secure Drives.

Secure Drive is physically coded storage with no software installed. As a hardware-based physical solution, it can be used independently of the operating system or system environment. Secure Drive must be used with Secure Connector.

The Type C laptop lock is a B2B-only product using Universal Lock Key 3. It is therefore not sold for private use. For alternatives, see the Essential series.

The laptop combination lock's code cannot be reset. If you lose the code, the product must be opened by other means. Take particular care not to lose your code.

A PC-Lock key is not a general universal key. It is coded and works only with a matching code, like a conventional lock and key. It is not compatible with universal keys.

A single key can open several PC-Locks. For example, three keys can unlock 100 or more PC-Locks.

If both sides require locking, you can fit two products.

Large screw heads or larger-diameter screws may prevent the lock from fitting. We supply additional screws that you can use instead.

The code on PC-Lock (Dial) cannot be reset. If you lose it, the product must be opened by other means. Please take care not to lose your code.

ODD locks can be used with normal optical drives, but not slimline unibody or external optical drives.

Yes, both connector types can be used.

It can be fitted to serial ports, often known as RS232 ports, 9-pin ports, COM ports and other names, provided the size matches.

Use Fiber Optic Module Lock Plus to secure the GBIC port module itself.

 Use Fiber Optic Port Lock to secure the optical cable mounting area at the rear of the GBIC port.

 Use Fiber Optic Cable Lock (LC) to prevent unauthorised removal of the fibre jumper.

Fiber Optic Module Lock Plus secures the GBIC port module itself and is opened with Universal Lock Key 3. Fiber Optic Port Lock secures the optical cable mounting area at the rear of the GBIC port. Two versions for LC and SC ports are opened using a separate special key.

Network Port Lock codes differ by colour. A red, yellow or dark blue Network Port Lock, for example, can be unlocked only with a Network Port Lock unlocking key of the same colour, not one of a different colour.

Other manufacturers' network port unlocking keys are not compatible with our products and cannot be used. This also applies to all our other products.

Network Port Lock is the standard physical restraint for RJ-45 ports, while Network Port Lock Plus is a higher-grade version.

Network Port Lock is locked with a separate, specially designed key. The lock engages an edge or structure inside the RJ-45 port and has a protruding release area. The opening for the special key is comparatively large.

Network Port Lock Plus instead uses Universal Lock Key 3, which also operates other products. This avoids carrying a separate special key for each security product. One key can operate several SMARTKEEPER Pro products, such as USB Port Lock and Network Port Lock Plus.

Because Network Port Lock Plus uses Universal Lock Key 3 rather than a separate special key, it has no protruding release area. A security sticker can therefore be applied without interference from protruding parts.

The opening for Universal Lock Key 3 is particularly narrow, providing a high level of security. Network Port Lock Plus also has a lockable design, making it an advanced physical restraint for RJ-45 ports.

Lift the unlocked lock button upwards and pull LAN Cable Lock Plus backwards to release it.

The lock must be fully engaged. You will hear a click when it locks. Please read the manual carefully before use.

Before pressing the lock, hold LAN Cable Lock Plus with one hand and gently pull it towards the other side of the device while pressing the lock to ensure it engages fully. Please read the manual carefully before use.

LAN Cable Lock Plus can be fitted to cable boots from Category 5 to Category 7. Retract the boots or remove protective tabs before fitting. Some special cables are excluded. Please read the manual carefully before use.

If the lock at the front of Network Port Lock Plus is pressed in, it will not fit correctly. Use the matching Universal Lock Key 3 to unlock it, then fit it again. Further information is available in the manual.

USB-C Port Lock is opened with Lock Key Mini. USB Port Lock and USB-C Port Lock use different unlocking keys.

USB-C Port Lock secures unused USB-C ports.

USB-C Port Lock Plus protrudes outside the port, is inserted into the USB-C port and locks when pressed.

USB-C Port Lock uses Lock Key Mini, while USB-C Port Lock Plus is opened with Universal Lock Key 3.

The two products use different unlocking keys and are not compatible.

USB Port Lock complies with the USB Type-A standard and can be used with common standard USB-A ports.

Both USB Port Lock and USB Closing Lock seal the USB port. USB Port Lock can be removed with Universal Lock Key 3, while USB Closing Lock seals the port permanently and cannot be reused.

Multiple SMARTKEEPER Pro products can be managed using one or more keys. One key can manage 1 to 100,000 USB Port Lock units.

No. There are numerous codes. A lock can be opened only when the code matches.

SMARTKEEPER Pro and Essential products are completely different and their unlocking keys are not interchangeable. SMARTKEEPER Pro universal keys with different codes are also not interchangeable.

There are two key types: Universal Lock Key 3 and Lock Key Mini. Universal Lock Key 3 can be used with most products, while Lock Key Mini is suitable for small items such as USB-C, Mini-B and Micro-B.

Buy an additional key if there is a reason to do so. Otherwise you can continue using your existing key.

For B2B-only products, we manage the coding ourselves. Existing customers receive the same product with their existing code.

 After a serial number has been assigned to the universal key, we sell an unlocking key only if the customer details match and the security officer approves.

SLS or the head office can use the Key Serial Number to identify the customer and the matching key. The Key Serial Number is required for repeat orders; please also provide the end customer company name if possible. This checks whether a Key is already owned and allows products to be produced to match the existing Key and Lock pattern.